Q1: Can you provide invitation letter for customers and arrange pick-up at the airport, if they want to visit your factory?
A1: Yes. We can provide invitation letter and arrange our driver or sales to pick up customers at Shanghai airport or train station.
Q2: What is your warranty period?
A2: Our warranty is 12 months or 14 months after shipment.
Q3: Will you test the machine after manufacturing?
A3: Yes. All our machines will be tested with oil or raw materials before shipping by our technician.
Q4: Can you supply machines which conform to European Standard or American standard?
A4: Yes. We exported our machines to USA, Canada, Hungary and Belgium, etc.
Q5: What can we do if goods were damaged during shipping?
A5: Firstly, We will pack goods and fix them well in our factory;
Secondly, If goods were damaged during sea shipping, we will deliver parts to you try our best. So you can replace damaged parts and run machines ASAP;
Q6: Can you arrange loading in your factory if customer bought products from different suppliers?
A6: Yes,we can load all products in our factory and ship all goods by one or two containers.
Q7: Do you provide installation and commissioning service?
A7: Yes, we can deliver our technician to do installation and commissioning in customers’ factory.
After installation, our technician will provide training for stuff in the factory.
Q8: Do you provide recipe if customer buys whole production line?
A8: Yes, we can provide a basic recipe, then customer can adjust the recipe according to customer's local market demand.
Q9: Do you provide instruction manual and maintenance schedule?
A9: Yes. We will provide detailed instruction manual and maintenance schedule before shipping.
Q10: Can you make customized machine?
A10: Yes, we can customize the machine according to the final product. Also we can provide turnkey project for our customers.