1. Are your company a trading company or a manufactor, and do you have technical team?
We are a manufacturor, with more than 15 years experience in this field, our exporting office is at Qingdao, and our professional, technicians with serveral years' experence.
2. What's your main products?
Our main products are full set metallographic sample prepration machines and hardness testers.
3. Whats' the delivery term?
For normal models of machines, we have stock in workshop. The time is only testing of machine before sending out and packaging.Normally 2-3 days.
If there is no stock, the delivery time will be 5-10 days, depend on quantity of machine.
Special requirement or large quantity please confirm with us before ordering.
4.Do you accept customization service?
Yes, for sure. We not only offer standard machines, but also do customized machines, our techinician will make the machine as your required. Just need to communicate before ordering.
5.What is your payment items?
Normally 100% prepaid, as almost the model we have stock. after received the payment, we will directly preparing for export the goods.For bulk order, please communicate with our people first.
6.How is your after-sale service and what's your warranty?
Before sending the goods, we will first test the machines and after receiving the goods, there is manual to show you how to install the machine,and how to operate, if you are not sure, we will send video to show how to operate, if there is any question, our people will do online service to teach how to operate and how to fix problems.
Our warranty time is 1 year.