1. How to confirm the high quality of the product you sent me?
—Our Products are all grade A, No matter how many you order, we will produce your product in quality and test each product,then we will package your product safely and securely before sending it out.
2. Is this product safe?
—We attach great importance to product safety, each of our products undergoes rigorous testing from R&D to production. Our battery cell Passed the overcharge, over discharge, over temperature, short circuit, acupuncture and other safety tests, no fire, no explosion at any circumstance. Our battery pack products are also protected by the BMS. Any short circuit, over charge, over discharge and over temperature are effectively protected to ensure the safety of the product during use.
3. Can I get a sample before bulk order?
—Yes, sample is available. We welcome sample order to confirm the specifications of our products, test and check quality. Any quantity order are welcome, but price will be different depend on different quantity.
4. Is it OK to print my logo on the product or do you provide OEM/ODM service ?
—Yes. Any customer needs will get our attention, OEM and Customization are our advantage, We sincerely provide OEM/ODM services, so please tell me your requirements, we will provide the best solution for you.
5. How to proceed an order ?
—It is welcomed that you initiate directly the credit insurance order on alibaba. And you can also contact us with other requirements to place the order.
6. What is your terms of payment ?
—You can pay for your order through the Alibaba platform. Also we accept T/T transfer by bank, west union and other payment.For samples/small trial order, 100% payment by alibaba platform or T/T , west union in advance. For big batch order, to be negotiated.
7. Is the freight on the website accurate?
—Please contact us before you order, the default freight on the website is basically calculated according to the usual air freight price, different countries, different order weight, different freight. Please contact us in time, we will provide you with the best shipping way and accurate freight.
8. When will the product be sent out and how are these products transported?
—For standard products that are in stock, we send them out within 3~7 working days after receiving payment, for custom products we usually send them out within 10-20 working days. You can arrange your forwarder to pick up goods. Or we can arrange different delivery according different weight and different regions, We offer door-to-door service for sending goods by DHL, UPS, Fedex or other airlines, According to the order. if whole parcel over a certain weight , we will ship it by sea, sea shipping is more econmical, and nearest port or airport name should be provided.
9. What is your warranty for products ?
—Usually, we provide 1-3 years warranty, which depends on the use of the product. Our batteries have 2500 cycles life (Usually ≥3000 @80% DOD) for the Lithium-ion battery pack ( Our LiFePO4 battery pack products cycle life is: 3500~5000 cylces life),which means after 3000@80% DOD, there will still around 80% capacity left, You can use it for 5~8 years for normal Low frequency charging and discharging everyday.
10.Can we visit your factory?
—Yes, We very much welcome your visit, and also welcome any form of communication. We sincerely hope to bring more growth to your brand through our products and services.