Q1:Could you make the staircase and railing basing on my details and size?
A: Sure, customized wooden, glass, marble, granite and steel stairs and glass/steel railing are available here.
Q2: Can you provide sample for quality testing?
A:Yes, samples are available, you can check the quality and finish/color, but customers need to pay for the express cost.
Q3: How about your production time?
A:After your shop drawing approved, our lead time for staircases is about 45 days and for railing is around 35 days.
Q4: How do I place order?
A:Please just follow the below 5 steps:
1: Send us your project drawing or sketch or purchasing list.
2: We will check and work out a quotation with details solutions.
3: You check and confirm the solution and quotation, then sign the PI and arrange deposit.
4: We will make a shop drawing with all your details for each products for your approval before production.
5: Start production.
Q5: what will you do if I can't get my staircase/railing install?
A: Allandmetal will provide the shop drawing for confirm before production, so please make sure send us your exact onsite size and
details, so that we can provide the correct drawing. If your stairs and railing can't be installed, our team will help you online
to solve the problem. After-sale work is one of most important processes for us.
Q6: How long is the warranty for your stairs and railings?
A: 10 years warranty with normal usage.