1) Q : Are you factory or trading company? A: We are the 100% Manufactory specialized in printing & packaging. We have an excellent team composed of 20 professionals and more than 100 skilled workers.
2) Q : When can I get the quotation for my enquiry? A: Usually the quotation will be sent to you within one working day upon all the details of products being clear. If something urgent, we can quote for you within 3 hours based on all details you provide.
3) Q : Can I get a sample before mass production? A : Of course! The normal produce progress is that we will make the pre-production sample for your quality evaluation. The Express delivery usually needs around 3-5 days. The mass production will be started after we get your confirmation on this sample.
4) Q : How do I place an order? A: Inquiry--Pricing Settled--E-deck Confirmed--Deposit Paid--Mass Production Started--Balance Payment Paid--Delivery.
5) Q : Which payment ways you are accepting? A:Paypal, Western Union and by bank transferring. B:Doing business with us on our alibaba store, get more flexible payment ways: VISA, Mastercard, E-checking, T/T and L/C. C:30% deposit before order production, before shipment 70% balance + shipment cost need to be paid.
6) Q : How long is the lead time? A : Normally 12-15 days. Rush order is available.