Q1. Can I have a sample order?
A. Yes, we welcome sample order to test and check quality.
Q2. What about the lead time?
A. Samples take 4-10 days, mass production time needs 2-5weeks, it depends on order quantity.
Q3. Does the shipping way to our country include tax?
A. It depends on the country and the shipping way you choose. Most Asian countries, most European countries, the United States, and Canada have tax-included shipping channels.
Q4. Why the transportation time is so long and the tracking number not updated in nearly a month?
A. As you know, the battery (especially the high-power battery) is special commodity, the terms of transportation are very strict. We transit our products by formal DG logistic channel, it is more slowly than the normal logistic, because it needs wait the DG ship/train schedule. Due to the particularity of the product and logistic, the tracking number we provide will not updated before the goods passes the customs in your country. Don't worry, your goods is still in normal transit. When the goods passes through the customs in your country, the tracking information will updated, and you will receive it within 3-5 days.
Q5. How to proceed with an order?
A.Firstly let us know your requirements or application. Secondly, We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places a deposit for formal order. Fourthly We arrange the production and then delivery.
Q6.Is this product safe?
A:Passed the overcharge, over discharge, over temperature, short circuit, acupuncture and other safety tests, no fire, no explosion at any circumstance
Q7.Which certificates do you have? How about warranty?
A:We have CE/ROHS/UN38.3/MSDS ...etc. 5 year warranty(from the date of successful delivery).
Q8. Is it OK to print my logo on the product?
A.Yes.OEM/ODM services offered