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Q: Are you factory or trading company?
A: We are a traditional factory. We have our own sales team, own designers, own showroom, can assist you to decide which products are the best choice, and provide design based on your concept.

Q: What's your MOQ? Delivery time?
A: Our brand "AcoolToy" is no MOQ requirement, because it's sales for stock, delivery time is 5-10 days; Other items MOQ is 2000pcs, delivery time is 40-60 days.

Q: What are the payment methods?
A: Alibaba trade assurance, T/T, PayPal, Western Union, LC at sight, etc.

Q: Can the logo or company name to be printed on the products?
A: For OEM/ODM order, your logo or company name can be printed on your products or package print, laser or sticker label.

Q: How to solve the problem if we receive the defective products?
A: We guarantee the products customers receive are qualified. If there are any broken parts, please send us some detailed photos by email, and then we will send you the replacement parts according to actual conditions.

Q: What's the MOQ?

A: We have no MOQ if use our package, because we have most toys available in stock; But if change package or modify design, MOQ is 3000pcs.

Q: Do you have any logo on product or packaging?

A: No logo on product, but packaging has our brand logo "AcoolToy".

Q: Do you offer sample?

A: If choose our products, and it's available in stock, we can send sample to you soon, but charge the delivery cost. If you need make sample based on your design, we need charge sample cost.