1. Q: What’s your package?
A: Main body in plywood box or in plastic woven cloths; Spare parts in plywood boxes;
2. Q: What’s your delivery period?
A: Within 10/25/40 days after your prepayment received; exact period should be based on detailed requirements and actual period
3. Q: Is your products customized?
A: Yes.because the working condition is different, all our products are customized, depending on the detail require, so if you give us more information, the accurate solution we can prepare for you.
4. Q: What information should i provide when I going to order?
A: The more information you provide, the accurate solution prepare for you! The information such as lifting height, lifting capacity, span, power source or other specials you provide will be much appreciated.
5. Q: How many operation methods for my selection?
A: The standard operation methods we provide is pendent controller with push buttons, meanwhile, we also can provide remote control with push buttons or the cabin.
6. Q: The space of my workshop is limited, can the crane is ok for me?
A: For low headroom workshop, we have special products. The details dimension our engineer will be design for you.
7. Q: Do your provide lifting tools?
A: Yes, we can provide any kind of lifting tools such as hook, electromagnetic, grab...
8. Q: Can you provide custom service?
A: Yes, of course. We are manufacturer and own factory. They can work out customized design according to your requirement. The most important thing is that you should tell us what you need.
9. Q: Are there professional technicians to assist in the installation?
A: Yes. We have a professional installation team and have been to many countries to assist in installation. If you need us to provide this service, please let us know in advance and we will provide you with the best solution.
10. Q: Do you provide accessories?
A: Yes, as a manufacturer, we can provide all related accessories.
11. Q: How long is your delivery time?
A: Within 10/25/40 days after receiving your advance payment; the specific time limit is subject to the specific requirements and actual time limit.
12. Q: How long is your warranty period?
A: 12 months.