Q: Are you a factory or trading company?
A: We are a factory and a trading company.
Q: Where is your factory located in?
A: Our factory is located in Kunshan city, Jiangsu province, and our detailed address is: No.1008, Xiangshi Road, Bacheng Town,Kunshan City, JiangSu Province, China.
Q: what are your main products?
A: Our main products are high quality automatic cutting machines, slitting machines, laminating machines and sales relative materials.
Q: Which industries can use your machines ?
A: All industries need to cut (include full cutting and kiss-cutting), slit, laminate, die cut raw materials can use our machines.
Q: How to control the quality in your factory?
A: Quality is priority. We control the quality of our products strictly, from the incoming materials to the finished products.
Q: If there are no machines available from your list, could we customize non-standard machines from you?
A: Yes, we have our own professional design engineers, and can customize products according to your requirement. 30% of our current customer need customization on their machines.
Q: How about package?
A: Export standard packing: plywood wooden carton. It's easy for forklift to upload and download. Safety transportation.
Q: What's the trade term?
A: EXW, FOB, CFR, CIF or DAP & DDP are all workable based on customer’s requirement.
Q: What is the terms of payment you accept?
A: We can accept the T/T payment, we need 50% of total amount as deposit and 50% balance should be paid before delivery, we can also accept the L/C, PayPal, Private account, Cash and others.
Q: What about the warranty?
A: All of our machines have 1-year warranty.
In warranty period, if spare parts broken, we exchange them free. after the warranty period, we supply the machine’s full life service, buyer should pay for the material cost of exchanging spare parts and repairing.
Your question will be highly appreciated.