Q:Are you manufacturer or trading company?
A:We are the only new composite technology company in China's stone machinery industry that integrates AI+IOT software team,electrical engineer team,mechanical design team,and production team.
Q:What is your advantage?
A:We have more experience in making stone machines, because we have made diamond tools once, so we are more familiar with the details of the machines. Moreover, the accessories we use are branded, such as: ABB, Siemens, Delixi,Omron,Servo motor, Permanent magnet motor...
Q:What is your maximum processing size?
A:We have different models of machines, and we can also customize the processing size of the machine according to your stone size.
Q:How long is the warranty period for machine?
A:One year.
Q:How do you achieve after-sales service?
A:We provide online after-sales service.For surrounding countries, we can install on-site.The performance of our machines is stable, and most of the after-sales problems can be solved remotely.
Q:Does your machine have remote control system?
A:Yes. Once connected with Internet, our service center engineer can enter the system to help check machine running status and correct setting parameters/datas if needed. Also we can transfer G Code or CAD drawing to the system and help upgrade the system future for free.
Q:How do I install and operator the machine,after receiving it?
A:For simple machine, we will provide sufficient installation, operation and maintenance instruction and videos, which will make the whole thing as simple as possible for users. For high-tech machine, our engineers can fly abroad to help you install & debug the machine, and teach you how to operate and maintain the machine properly in the future.